US Moving Group

US Moving Group reached out to me after I submitted my information for a move from MPLS to ATL. I paid a $677 retainer for an intricate list of items to move, movers who would break down certain items/transport to ATL/reconstruct said items/place it all in my home. I opted for this service as it allowed me to not need to travel back to MPLS & they offered a discount as they were already en-route to ATL. I would then owe $500 day of pick up & another $500 day of delivery.

On Oct 20th, the moving company, Lucrative Van Lines LLC, who US Moving Group contracted, failed to call me for my 6PM quality control appt where we were to review and instead called my MPLS contact to pressure up-sale the move.

The day of the move arrived & 1 hr before the 2hr window they allotted, Lucrative called to say they'd be 1-2hrs late. This left a small window of time for him to allow Lucrative in before needing to leave. Upon arrival, Lucrative said they couldn't fit everything in & demanded I pay $1175 instead of the $500 I owed. I only had 5min to consider as they were so late. I ended up proceeding with payment & contacting US MG to get it sorted out after. They not only didn't bring my dining table, but didn't break down materials, so my contact had to do so for them.

I contacted US MG to bring up my experience. At first I received no response as my rep was no longer with the company and they did not have an auto response in place. I then called and spoke with a rep who said she would reach out to Lucrative and get me more infor within 2 days. I never received a call back and my delivery date came on Oct 31st.

I was stuck out of town with a flat tire at the time, so my friend agreed to let Lucrative in that morning in the window they gave of 8-10AM. Once again, they were late, showing up at around 11:15AM instead. I received a call that I was again being price gouged and needed to pay $875 instead of the $500 I had on contract. They said I signed a contract agreeing to this which I disputed immediately. Apparently they had asked my contact in MPLS to sign a contract regarding this payment despite NEVER calling me, sending me a copy or otherwise. I now had 30min window of time my friend in ATL could stay to make this decision and was told if I didn't pay it, they'd take my belongings, store them & charge me an additional storage & redelivery fee on top of the $875, so without having any choice in the matter, I paid again hoping US Moving Group would assist once I got in contact.

My friend contacted me to let me know that Lucrative did not bring any help, it was just one guy & he was asking for help moving. I called the rep to tell him that's not what I paid for and my friend was only there to open the door & lock it behind him. I asked him if he brought help & asked him to confirm that he would not be using my friend for manual labor. He said he absolutely did bring help & the only thing he needed my friend for was to keep an eye out & make sure he didn't bump into anything as he pulled things into the home. I found out after that there were no other reps there & my friend had to help him move all the furniture. Not only that, but Lucrative did not set up the day-bed or closet storage in the contract.

I contacted US MG again & was told they would do nothing even though I was clear on my MPLS contact being there only to open/close the door & Lucrative went behind my back to have him sign a contract locking me in the agreement. They said there was nothing they could do about differences in their contract vs Lucratives & if I wanted, I could look into a small claims case in court.

Not only are they actively misrepresenting services offered, but they are unwilling to follow up on breaches of contract. As a business owner myself, anyone I contract out is a reflection of me and my company, but this is not the quality stance they take. My first cheerful sales call turned into a whirlwind of bad customer service and deliberate scams, so I highly recommend avoiding this company and any subcontractors they broker services to.

Move size: 1 Bedroom Home Service cost: $2691

Notice that their reviews only start in June 2023 and they have no history. BBB shows they incorporated in 10/2022 but didn’t apply till 5/31/23. They take your money via ACH and high pressure tactics. There own website says they have only moved less than 250 people. Trying to stop payment and cancel but nobody answers the phone and emails bounce. Put deposit on $5k move but I don’t think they are legit.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 3 Bedroom Home Service cost: $5000

Cancelled my services within 24 hours and they continued to try and cash the ach. The estimate was suspiciously low and when I had it reviewed by an industry specialist he agreed it was likely a bait and switch where they low ball with a super low estimate and hold your stuff at the end until you pay a super inflated final cost. So I put a stop payment on the ach with my bank but they forced through an echeck I didn’t signor authorize under the guise that it was authorized under the ach. Unfortunately I could not stop this payment because there was no check number ( I didn’t write or authorize this check). Now I’m still waiting for my +1000 deposit refund. They have stopped replying to my emails and requests. Would avoid this moving company at all cost!!!

Move size: 3 Bedroom Home Service cost: $1153

Upon contracting this “mover” I was told the time of delivery after storage could be a few days- it wound up being 3 weeks later than we had planned for- the subcontracting trucking company scammed us for more money at delivery- only gave 12 hour advanced notice…after having us anxiously wait for weeks and then delayed 12 more hours causing a lost day of work. When calling for updates I was treated as a nuisance by several employees and was in fact never contacted directly once delivery plan was in place- Avoid at all costs

Move size: Studio Service cost: $1700